Service Objects Maintains Momentum with Outstanding Net Promoter Score (NPS) for the 5th Consecutive Year

Company achieves "Best in Class" NPS for five years straight with score eight times higher than the industry average

SANTA BARBARA, CA (April 5, 2018)

Service Objects, the leading provider of real-time contact validation solutions, today announced it has once again earned a high-ranking Net Promoter Score (NPS) after surveying its customer base. This year, Service Objects received a score of 64, eight times higher than the industry average.

Service Objects is dedicated to delivering on our commitment to provide aweSOme customer service, and we instill this belief into every customer touch point.

Geoff Grow, Founder and CEO of Service Objects.

NPS measures customer satisfaction based on a 200-point scale ranging between -100 and +100, with scores over 50 considered "best in class". Service Objects has maintained its outstanding rating for the past five years because of its continued commitment to 24x7 support, 99.999% server uptime, experience in validating over 3 billion contact records and in-depth knowledge of the contact validation industry.

Service Objects continually measures its NPS score to gain a better understanding of the current level of satisfaction amongst its client base. With a 2018 NPS score of 64, the company marks five consecutive years of achieving a score higher than the technology industry's average of 7.52. This latest NPS ranking once again places Service Objects in the top tier of the technology industry, above other well-known companies including Intel (52), IBM Software (51) and Cisco (38).

"Service Objects is dedicated to delivering on our commitment to provide aweSOme customer service, and we instill this belief into every customer touch point," said Geoff Grow, Founder and CEO of Service Objects. "It is rewarding to see our dedication pay off and to achieve a five-year streak of NPS scores that place us amongst the best in the industry."

About Service Objects

Founded in 2001, Service Objects is the leading provider of Customer Data Validation, verifying online transactions in real-time including a customer’s Name, Address, Phone, Email and Device. Using Service Objects’ global validation and location web services, businesses can identify potentially fraudulent contact records, append additional contact information, and process customer contact data more efficiently. Service Objects has validated over 6 billion transactions, and major brands such as American Express, Microsoft, and Amazon rely on Service Objects for their Customer Data Validation needs. For more information visit or email

Want to know more about our services?

For more information, or to see how quickly Service Objects can deliver for your team, schedule a chat with an expert today.

Cookies Policy

General Use

We use cookies, tracking pixels and related technologies on our website. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

Third Parties

Our website employs the use of various third-party services. Through the use of our website, these services may place anonymous cookies on the Visitor’s browser and may send their own cookies to the Visitor’s cookie file. Some of these services include but are not limited to: Google, Facebook, Twitter, and other social networks, advertising agencies, security firewalls, analytics companies and service providers. These services may also collect and use anonymous identifiers such as IP Address, HTTP Referrer, Unique Device Identifier and other non-personally identifiable information and server logs.

Thanks, I understand.